You can use this page to refund all or part of any payment that you've received from any of your applicants.

The refunds will be handled differently, depending on how the applicant made the original payment, and how you'd like to get the refund back to the applicant.

Providers can refund any fees that show up on the Payment page. This includes all provider fees, as well as any application/advertising fees charged by Online Mooring.  This excludes any online payment charges. 

Option #1)  Applicant pays through PayPal, Provider refunds through Paypal

If the applicant has paid fees to the provider using PayPal during the past 60 days, the provider can refund those fees back through PayPal.  The 60 day limitation is PayPal policy, and cannot be changed.  The refund will show up on the applicant's credit card if that's how the applicant paid their fees to PayPal.

To process the refund this way, choose the "Online" refund method, enter the refund amount, and click the Submit Refund button.

When you click the Submit Refund button, we will submit a refund request to PayPal.  PayPal will soon (usually within a minute) send notification to Online Mooring that the refund has been successful, and that will reduce the payment amount shown on the original payment record.  Because of this delay, it might appear at first as if the refund request did nothing -- if it looks that way, please wait a minute and refresh the page to see the refund take effect.

Option #2)  Applicant pays through PayPal, Provider refunds directly

Providers can send a refund check directly back to the applicant at any time, and this is the only way to refund money paid through PayPal over 60 days ago.

To process the refund this way, choose the "Offline" refund method, enter the refund amount, and click the Submit Refund button.

When processing a refund this way, the original payment record is unaffected.  You will see a new Payment record with a negative dollar amount associated with it, and the current date.

This process doesn't generate a check.  The provider will need to send a check to the applicant separately.

Option #3)  Applicant pays provider directly, Provider refunds directly

Providers can send a refund check directly back to the applicant at any time.

To process the refund this way, choose the "Offline" refund method, enter the refund amount, and click the Submit Refund button.

When processing a refund this way, the original payment record will be updated to reduce the payment amount by the amount of your refund.

This process doesn't generate a check.  The provider will need to send a check to the applicant separately.


  

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