Applicants can make online payments to Online Mooring providers using PayPal. The primary reason for using PayPal is to ensure the security of your credit card information. Because of the volume of transactions processed by PayPal, it is subject to the most stringest Payment Card Industry (PCI) Data Security Standards. Your credit card information is not available to Online Mooring in any form.
How to Start an Online Payment
There are two ways to initiate a payment to one of our providers:
1) On the Provider's Home
page, in the My Applications area, you can click the green Pay button. This button will only be visible if you owe any money on any of the applications shown in My Applications area.
2) After completing an online application, selecting the "Pay Online Now" option on the Final Review
page. This option will only be visible if you owe any money for the application you just completed.
How to Use PayPal
Once you've started the online payment process, using either of the methods listed above, you will leave Online Mooring and go to a PayPal page.
PayPal provides two main ways to pay:
1) If you already have a PayPal account, you log in using your PayPal security credentials. The Online Mooring system and staff do not know your PayPal e-mail or password. If you do not remember your PayPal credentials, you must use the "Forgot email or password?" link on the PayPal page to recover your credentials.
Once you've successfully logged in, you can pay use any of the methods that PayPal supports: credit card, debit card, direct withdrawal from your bank account, using your PayPal balance, and more.
2) You can enter your credit/debit card information WITHOUT logging in to PayPal
NOTE: If you have a PayPal account under the e-mail address that you specified, or you have previously entered your card info while logged into any PayPal account, you MUST use option #1 and log in to PayPal. If you don't log in first, you will get one of the following messages:
- "You cannot use an email address or card number that belongs to an existing PayPal account."
- "You already signed up with this account information"
To enter your credit/debit card information:
- Click the "Pay with Debit or Credit Card" button, which appears below the login prompt. This will bring you to the following page:
- Fill out the information requested on the tab you selected, and then click the Pay button. If the
Fill out the form, and then click the "Pay Now" button at the bottom.
If the payment is successful, PayPal will tell you so, and will send you an e-mail confirmation.
Viewing the PayPal status using Online Mooring
PayPal notifies Online Mooring about the status of your payment.
This notification information is available through Online Mooring. If you go to the Application Summary
page and go to the Payment section, you will see a Payment Record from PayPal shortly after the applicant clicks the "Pay" button, even if PayPal has not yet successfully charged the credit card.
If the Payment amount for an Online payment is $0, this means that PayPal has not charged the credit card. A status will display, which will contain two parts separated by a dash.
The first part of the status will have one of the following values:
Canceled_Reversal: A reversal has been canceled. For example, you won a dispute with the customer, and the funds for the transaction that was reversed have been returned to you.
Completed: The payment has been completed, and the funds have been added successfully to your account balance.
Created: A German ELV payment is made using Express Checkout.
Denied: You denied the payment. This happens only if the payment was previously pending because of possible reasons described for the pending_reason variable or theFraud_Management_Filters_x variable.
Expired: This authorization has expired and cannot be captured.
Failed: The payment has failed. This happens only if the payment was made from your customer’s bank account.
Pending: The payment is pending. See pending_reason for more information.
Refunded: You refunded the payment.
Reversed: A payment was reversed due to a chargeback or other type of reversal. The funds have been removed from your account balance and returned to the buyer. The reason for the reversal is specified in the ReasonCode element.
Processed: A payment has been accepted.
Voided: This authorization has been voided.
The second part of the status will have one of the following values:
This variable is set only if payment_status = Pending.
address: The payment is pending because your customer did not include a confirmed shipping address and your Payment Receiving Preferences is set yo allow you to manually accept or deny each of these payments. To change your preference, go to the Preferencessection of your Profile.
authorization: You set the payment action to Authorization and have not yet captured funds.
echeck: The payment is pending because it was made by an eCheck that has not yet cleared.
intl: The payment is pending because you hold a non-U.S. account and do not have a withdrawal mechanism. You must manually accept or deny this payment from yourAccount Overview.
multi-currency: You do not have a balance in the currency sent, and you do not have your Payment Receiving Preferences set to automatically convert and accept this payment. You must manually accept or deny this payment.
order: You set the payment action to Order and have not yet captured funds.
paymentreview: The payment is pending while it is being reviewed by PayPal for risk.
unilateral: The payment is pending because it was made to an email address that is not yet registered or confirmed.
upgrade: The payment is pending because it was made via credit card and you must upgrade your account to Business or Premier status in order to receive the funds. upgradecan also mean that you have reached the monthly limit for transactions on your account.
verify: The payment is pending because you are not yet verified. You must verify your account before you can accept this payment.
other: The payment is pending for a reason other than those listed above. For more information, contact PayPal Customer Service.
Canceling PayPal payments
Using PayPal, applicants can cancel their payment within 15 minutes of their payment, with no questions asked. After that, cancelations are at the discretion of the provider, and may involve a cancelation fee.
To go to PayPal directly, click https://www.paypal.com
Viewing PayPal activity
To view your PayPal account to see your payment history, click https://www.paypal.com