Online Mooring provides a powerful module that makes it easier for boaters to apply for marine-related products and services , and for providers to manage the process more efficiently.
What types of applications does Online Mooring support?
Online Mooring primarily provides support for applications relating to marine berths (such as moorings, slips, docks, floats, dry slips, etc.) and vessels.
As far as Online Mooring is concerned, an application is a way for a boater to submit information to the provider, and that requires approval by the provider. This permission can be temporary, and is often associated with a fee.
How does a boater submit an online application?
Boaters use an application wizard within the Online Mooring web site. If they are submitting a renewal, the information from their previous application is displayed, and they only need to enter information that has changed since the last time they applied.
If the provider requires any supporting documentation, applicants can upload electronic copies of the documents, if available. If the application requires a payment of fees, applicants can pay those fees by credit card. If the provider requires the applicant to agree to any terms and conditions, the applicant must accept the conditions in order to complete the application. Any necessary items that are not submitted electronically can be submitted by mail to the provider.
If a boater does not have access to the web site (if they don't have a computer or access to the Internet), they can submit a paper application the way they always have in the past, and the provider can enter that information into Online Mooring.
How does a provider manage this process?
Online Mooring provides tools to make it easier for providers to manage the application process.
Online Mooring automatically determines the "status" of each application, based on the actions that have been performed so far. It shows a summary of all applications, broken down by status, so that you can easily see what, if anything, needs to be done for each. When the status changes on an application, you (and the applicant) can get notified by e-mail about the change.
Online Mooring keeps a history of all actions that have occurred in the lifetime of the application (such as application submittal, application approval, assessment of late fees, rejection, cancelation, etc.), including the dates that the actions occurred, and any fees associated with the action.
Online Mooring provides powerful searching capabilities, including the ability to search for applications where money has not been received, applications where necessary supporting documentation has not been received, applications with a specified status, applications where a particular action occurred or didn't occur within a specified timeframe.
Online Mooring provides tools to perform activities in bulk on applications that are related in some way, such as assessing a late fee, rejecting applications that are late, sending out e-mail notifications and reminders, etc.
Online Mooring provides powerful communication capabilities, including the ability to send messages to applicants by e-mail, text message, or letter. These messages can include information from their applications, and the messages are permanently linked to the applications.
Can the applications be customized?
Absolutely! Online Mooring has a very flexible application designer. When we start, the provider sends us a copy of its application forms, and we configure the site so that we capture the same information, using the same terminology, and require the same information. We can set up fee calculations that are based on information in the application.